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linkreal mobile end after-sales service policy

hello

       thank you for your choice of linkreal mobile end series products. to provide customers with fast, efficient, comprehensive, quality services is shenzhen lianrui information technology co., ltd (hereinafter referred to as "linkreal") service purpose. in order to protect your legitimate rights and interests and avoid your worries about the purchase in a better way, the following service pledges are made:

 1、one year limited warranty

product name

warranty project

term of service

service mode

linkreal mobile end series

mobile hard disk box

free warranty for one year from the date of purchase

free phone, instant messaging, mail, remote service support and customer repai

 2、confirmation of warranty period

      the warranty period shall be calculated from the date of purchase by the final customer and shall be supported by the purchase of invoices and valid warranty cards by the final customer (subject to our stamp). if the customer is unable to provide the above certificate, linkreal will determine the date of identification of the product serial number (s / n) stored by the customer.

 3、compensable service

      beyond the limited warranty period, union and authorized maintenance agencies to provide full paid services. the customer may request the maintenance agency to issue the charge unit issued by linkreal when collecting the paid maintenance fee.

 4、warranty for non-linkreal products

       if the user has purchased other accessory products, the warranty is subject to the warranty of the product and service.

 5、the following cases are not covered by a free warranty, and a maintenance service charge may be charged at the linkreal station as appropriate

  • exceeding the warranty period of the mobile terminal
  • tampering with sales records or warranty certificates without authorization.
  • normal wear.
  • failure or damage caused by userundefineds failure to install, store and use as required.
  • due to force majeure factors such as natural disasters (such as earthquakes, fires, lightning strikes, etc.) or human causes (including operational errors,
  • machine failure or damage caused by scratching, handling, bumping, inputting inappropriate voltage, etc.
  • failure or damage caused by installation, repair, alteration or disassembly of machinery by personnel of non-linkreal certification authority.
  • the number on the sales record does not correspond to the physical object.
  • other non-linkreal products, products caused by quality problems of the components themselves, parts failure or damage.

 6、 the above terms and conditions of service are subject to change without prior notice, please refer to the announcement made by linkreal on the official website, etc. the company has the right of final interpretation.


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